October 2026 Product Update: Reservations, Tickets & POS

‍October 2026 Product Updates for Reservations, Ticketing, and POS

This release brings floor plan management to the web, AI-powered reservations by text, card-on-file charges, deeper event and guest analytics, WhatsApp messaging, and more. Here’s a glimpse at what is new across table reservations, event ticketing, POS, and account management.

Table Reservations and Floor Plan Management

• Floor plan management on web: Manage reservations from the Floor area in Web Manager → Reservations. It works exactly like iOS: add and move reservations, and update seating and status.
• New iOS push notifications: Get separate push notifications when a pay link is paid, when it’s approved, and for each staff member’s own in-app SMS channel.
• AI concierge for text-to-reserve and lead generation: Guests can now book a table by text through our AI concierge, and the full AI lead generation concierge flow is now live.
• Android reservation flow: The app-based reservation flow is now compatible with Android.
• Microsite table sales tracking and attribution edits: Track table sales from your microsite, and modify attribution on requests that come in through request forms.
• More detailed staff activity logs: Every reservation action and change is now logged in significantly more detail.
• Charge the card on file: Partners can now charge a reservation’s card on file for overspend, the full amount due, cancellations, or no-shows.
• Key in card flow: Staff can now take a guest's card over the phone or at a host or concierge desk and pay a reservation's payment link with it in the Web Manager.
• Spend agreements on pay links: Customers can now see the spend agreement on pay links, giving guests full transparency into what they’re purchasing and what’s left to pay on arrival.

‍

Event Ticketing: Custom Links, Sales Analytics, and Guest Lists

• Custom event shortlinks: Create a shortlink for any event and customize your own event URLs.
• Deeper sales analytics: View sales per day, per week, and cumulatively, plus unique guests vs. total orders.
• Sales insights per event: See sales by device and browser type, average order value, guest, and premium (table) sales for each event.
• Enriched guest analytics: For each event, see prior visit counts across purchasers, age groups, first-time visitors, and top guest locations. You can also see historical guest purchase value, time since last visit, average guest value, and deeper purchase location analytics.
• PDF tickets in confirmation emails: Choose to attach a PDF ticket to the confirmation email.
• Print & download PDF tickets directly within an order view in Web Manager
• Bulk ticket distribution by CSV: Upload a CSV to distribute tickets in batches.
• Event-based guest lists: Create guest lists by event, run multiple guest lists per day, and use expanded guest list analytics.
• Multiple RSVP settings per tier: Set multiple RSVP settings for each ticket tier.

‍

Table POS Reporting and Discounts

• More detailed Table POS reporting: Get a more detailed view of table sales from your POS.
• Discounts on subtotals: Table POS discounts now apply to subtotals.

‍

‍Platform Updates: Affiliate Access, WhatsApp, and Faster Messaging

• Limited access level for affiliates and promoters: Give your affiliates and promoters access to their own CRMs, live spend from POS-connected venues, and the ability to create their own sub-affiliate links.
• WhatsApp messaging: Use WhatsApp for mass marketing, guest confirmations, and two-way messaging.
• Faster multi-account navigation: Users with multiple accounts can navigate and switch accounts more quickly.
• Near-instant SMS campaigns: SMS campaigns now send almost instantly.
• Automated daily sales emails: Send custom, automated daily event sales emails to external users.
• HIVE integration: Speakeasy now integrates with HIVE.
• General load management, speed, and performance improvements